Quality Policy

The Director and Staff of LED HERO LIMITED are fully committed to the operation of their Quality Management system which shall fully comply with the requirements of BS EN ISO 9001:2015

The Principal Scope and Strategic Direction of LED HERO LIMITED is:

  • To Import and supply LED Lighting solutions to our UK customers.

It is the Quality Policy of the company to:

  • To provide maximum customer satisfaction through the provision of high quality levels of product and support.
  • To have, and implement defined procedures in compliance with the requirements of the International Quality Management System BS EN ISO 9001:2015 and gain suitable accreditation through a UKAS authorised certification authority.

The requirements of the above policy will be achieved through the following:

  • The development and training to staff, together with effective communication, so that we continue to ensure maximum levels of quality products and service provision.
  • The monitoring and reviewing of the Quality Management System through Management Reviews and Internal Auditing techniques in order to ensure continued improvement, effectiveness and compliance with BS EN ISO 9001:2015.
  • Establishing all customer requirements (including regulatory and statutory requirements and to consider organizational environment when implementing the quality management system) and ensuring that we comply with them at all times.
  • The establishment of Quality Objectives, and periodic review of targets, in order to ensure continual improvement in systems and service levels. The provision of all necessary resource so as to ensure the effective implementation of our Quality Management Policy.

The Quality Management System is fully described in the QMS manual, which includes the Quality Management Procedures and supporting Quality Documents and all representatives of LED HERO LIMITED shall abide by its content.

The Policy is subject to continual review in order to ensure that it remains effective and compliant with the requirements of BS EN ISO 9001:2015

Nick Lacey